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Owned and operated by Apex Performance and Wellness, our team is ready to assist with any questions about our recovery and wellness products.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days after placement. Transit time is typically 5 to 8 business days within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status directly through the carrier's website.
What is your return policy for large wellness items?
We understand that items like massage chairs, saunas, and cold plunges are significant purchases. Please contact our team within 30 days of delivery to begin the return or exchange process, and we will walk you through each step.
Can I exchange a product for a different model?
Yes, exchanges are available for items in their original condition and packaging. Reach out to our support team and we will help you find the right model for your space and recovery needs.
What should I know before purchasing a cold plunge or infrared sauna?
We recommend reviewing the product dimensions, electrical requirements, and placement guidelines listed on each product page. If you have questions about which unit fits your space, our team is happy to help you choose.
Do your red light therapy panels require professional installation?
Most of our red light therapy panels are designed for simple setup and can be mounted or placed on a flat surface at home. Each panel includes detailed instructions, and our team can assist if you need guidance.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our wellness specialists respond to every inquiry within one business day.
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Thoughtfully Curated
Every massage chair, sauna, cold plunge, and red light panel is selected for quality and performance.
Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
